Call 423.928.8359 for your complimentary consultation.

COVID-19 Update

Monday, April, 27, 2020

Dentistry has always been on the forefront of infection control and safety measures for our patients. As a community, a nation, and a world we have collectively been weathering the COVID-19 Pandemic together.  Because each community and even each person has been affected differently by COVID-19, we wanted to do our best to keep you updated about what we are doing here at Sophisticated Smiles.

Our approach has been three fold:  Safety, Safety, and Safety.

Safety Prior to Mandated Closure of Dental Offices

COVID-19 was first documented in Wuhan, China in late 2019.  Beginning in January 2020, the CDC issued guidance and recommendations for healthcare providers about dealing with COVID-19.  Shortly after that the American Dental Association Provided OSHA guidance to member dentists to make certain all of our patients and our team members were being treated in the safest way possible.  As the information was rapidly changing, our office received daily updates about recommendations and we were swift to implement all of the safety recommendations.  Things drastically changed when the first documented case of COVID-19 was diagnosed in Washington County and around the same time, Governor Lee ordered a mandatory temporary closure of all the dental offices in the State of Tennessee.


Safety at Home

We have been compliant with both the Mandatory closure Order and have only been seeing patients with true dental emergencies as outlined by Governor Lee and the American Dental Association.  Things changed again with Governor Lee’s “Safer at Home” Recommendation and our team has transitioned to working from home. We have been seeing our patients with true dental emergencies and have been following all of the recommended interim safety guidelines.

During this time we have been focusing on sharpening our skills by reading books and completing an enormous amount of online Continuing Education Classes with leading experts from around the world.  This has allowed us not only to stay up to date on everything COVID-19 related to the dental field, but also allowed us to integrate new equipment and procedures during the time of the temporary closure. We have completed a deep cleaning of the office inside and out so that everything can be “squeaky clean” when our patients return. We have been proactively supporting local small businesses in our community.  During this time we have greatly MISSED seeing our sweet patients and are looking forward to being able to return to the office. 

Safety When We Return to Work

New information, recommendations, and guidelines are occurring daily.

I personally spend several hours a day making certain the office and our team has all of the up to date information.  As we look forward to resuming normal business hours starting on Monday, May 4th, at 9 am, please understand that things will look a little different at our office.  You will notice several upgrades in safety precautions related specifically to COVID-19.  These include, but are not limited to:

  1. Screening of all patient via telephone prior to appointments for symptoms.
  2. Limiting the number of patients in the building at the same time.
  3. Social distancing and rotating lunches for all team members.
  4. Taking temperatures on all patients upon entry (and team members).
  5. Once a patient is checked in, having them wait in their car until we are ready to take them back.
  6. All magazines have been removed from the reception area.
  7. Employee PPE and barrier protectors have been upgraded to meet new guidelines and recommendations.
  8. HEPA Air Filters with UVC light technology have been installed in the reception area and treatment rooms to filter and clean the air.
  9. We will continue to wipe down all hard surfaces and door handles in the public areas of the office once per hour.
  10. We have always upheld the strictest sterilization and cleaning standards in our clinical areas and will continue to do so before, after, and in between each patient.
  11. Many other things too numerous to list.

Please understand that our patients’ and team’s safety has always been our number one priority. We look forward to continuing to serve all of your dental needs.  THANK YOU to all of our patients for being understanding during this unprecedented world wide event.  THANK YOU to my team members for being 100% supportive of our “SAFETY FIRST” vision.  THANK YOU to all of the essential workers keeping us cared for during the pandemic. Please let us know if you would like any additional information?  As always, we are here to serve.  We look forward to seeing you soon!

Sophisticated Smiles